All items must be returned to us in the condition they were received in. We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
- Items purchased with a discount code/temporary sale of 30% off or more
- Sale Items
- Hair Accessories
- Bodysuits + Bralettes + Intimates
All items must be returned within 14 days of being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
The return shipping is the responsibility of the customer. We do not provide return labels. Please send returns to:
If you live in WNY, feel free to bring your return to our storefront, located on Park Ave. Online returns can only be processed Monday- Friday in the store.
DAMAGED ITEMS: If you receive a damaged/defective item, please email firstname.lastname@example.org within 5 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: USPS provides insurance up to $100 on Priority Mail packages. Salty is not liable for USPS First Class Mail packages that are lost or stolen and will not offer a refund.
EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges on online orders.
HOLIDAY RETURN POLICY: Orders placed from November 23-December 24 can be returned for store credit until January 10, 2020.
ADDITIONAL RETURN DETAILS:
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
- After the item has been worn, it’s yours for good! Salty is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and YOU, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.
We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, let us know by emailing email@example.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.